8) This describes the essential skills and knowledge and their level, required for this unit. Evidence must show that knowledge has been acquired of safe working practices and communication systems. All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies. KS01-PO203B Communication Systems Evidence shall show an understanding of communication systems to an extent indicated by the following aspects: T1 Use of a range of electronic communication tools including: facsimile; telephone (POTS and mobile); two-way radio or CB radio; SMS messaging; personal computers; e-mail; Internet/Intranet messaging; pager; and intercom according to licensing regulations, enterprise requirements and manufacturers’ instructions. T2 Use of a range of non-electronic communication tools, including: spoken communication; and hand signals. T3 Communication protocols and procedures required when using the following mediums: facsimile; telephone (POTS and mobile) answering procedures limitations of mobile phones including black/dead spots; two-way radio or CB radio call signs calling in and signing off Privacy and security using common channels and repeaters limitations including black/dead spots; SMS messaging; E-mail etiquette; Internet/Intranet messaging privacy and security; pager; intercom; report forms; log books; T4 Interpersonal communication communicating facts clearly; communicating technical concepts to non-technical people; active listening skills; dealing with difficult, angry or irate people; on-the-job training techniques. T5 Enterprise Recording Procedures Reports; Logs; Databases; Escalation procedures |